Privacy Policy

Last updated: 13 May 2026  |  Effective date: 13 May 2026

This Privacy Policy describes how VertexQuest ("we", "us", or "our"), operated by VertexQuest Pty Ltd (ABN 47 123 456 789), collects, uses, discloses, and manages personal information through the website vertexquest.info (the "Site"). We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

VertexQuest is an Australian gaming media publication based at Level 12, 1 Market Street, Sydney NSW 2000, Australia. We publish game reviews, esports tournament coverage, and gaming news targeted at Australian audiences. For privacy enquiries, contact us at [email protected].

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, and any other details you provide when completing our contact form or subscribing to our newsletter.
• Usage data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs, collected automatically when you visit the Site.
• Cookie data: information stored in cookies and similar tracking technologies as described in our Cookie Policy.
• Communications: the content of messages you send us via the contact form or by email.

We do not collect sensitive information (as defined under the Privacy Act) unless you voluntarily provide it and consent to its collection.

3. How We Collect Information

We collect personal information directly from you when you:

• Subscribe to our newsletter;
• Submit a contact or enquiry form;
• Send us an email;
• Register for tournament coverage alerts.

We also collect information automatically through cookies, web analytics tools, and server logs when you browse the Site.

4. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries and provide the services you have requested;
• To send you our newsletter and editorial updates, where you have subscribed;
• To improve the Site's content, functionality, and user experience;
• To analyse traffic patterns and understand how visitors use the Site;
• To comply with our legal obligations under Australian law;
• To detect and prevent fraud or other illegal activities.

We will not use your personal information for purposes other than those described above without your consent, unless required by law.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers: third-party companies that assist us in operating the Site (e.g., hosting providers, email delivery services, analytics platforms), who are bound by confidentiality obligations;
• Law enforcement or regulatory bodies: where required by law, court order, or to protect the rights and safety of VertexQuest, its staff, or the public.

Where we share data with overseas recipients (e.g., cloud service providers with servers outside Australia), we take reasonable steps to ensure those recipients handle your information in accordance with the APPs.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for data in transit and access controls for stored data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for up to 24 months for correspondence purposes, after which they are securely deleted.

8. Your Rights

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or outdated personal information;
• Withdraw consent to the use of your personal information (where processing is based on consent);
• Unsubscribe from our newsletter at any time using the unsubscribe link in any email we send;
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached the APPs.

To exercise any of the above rights, please contact us at [email protected]. We will respond within 30 days.

9. Cookies

We use cookies and similar tracking technologies on the Site. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

10. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our handling of your personal information, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, VertexQuest Pty Ltd, Level 12, 1 Market Street, Sydney NSW 2000, Australia